Terms and Conditions

1 Introduction

Welcome to OurBlok. By accessing or using our parking management platform, you agree to comply with and be bound by these Terms and Conditions. These terms govern your access to and use of our services, including our website, mobile applications, and parking management tools. If you do not agree to these terms, please do not use our services.

2 Definitions

Strata Refers to the legal entity managing the common property of the residential or commercial building.

Tenant/Owner An individual residing in or owning a unit within the property managed by the Strata.

Visitor Parking Designated areas for guests of Residents, subject to time limits and registration.

Platform The OurBlok web and mobile application used for managing permits and enforcement.

3 User Responsibilities

As a user of the OurBlok platform, you are responsible for maintaining the accuracy of your vehicle information and adhering to the parking rules established by your specific Strata.

check_circle You must register your vehicle license plate accurately within the system.
check_circle Visitor permits must be generated before the guest vehicle is left unattended.
cancel You may not sell, trade, or transfer parking permits to non-residents.

4 Service Limitations

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Liability Disclaimer

OurBlok is a management software provider and does not own or operate the physical parking facilities. We are not liable for theft, damage, or loss of property that occurs within the parking premises.

5 Payment & Fees

Fees associated with parking permits, fines, or subscriptions are determined by your Strata Council and processed through our secure payment gateway.

Fee Type	Description	Refund Policy
Monthly Permit	Recurring fee for resident parking spot	Pro-rated upon cancellation
Violation Fine	Penalty for unauthorized parking	Non-refundable unless successfully disputed
Replacement Tag	Physical RFID tag replacement	No refunds

6 Termination

We reserve the right to suspend or terminate your account if you are found to be in violation of these terms, specifically including but not limited to fraudulent permit generation, harassment of enforcement staff, or repeated non-payment of fines. Termination of your account may result in the immediate revocation of all active parking permits associated with your unit.

7 Dispute Resolution

If you believe a fine or towing action was issued in error, you must submit a dispute through the platform within 14 days of the incident.

Step 1

Submission

Log in to your dashboard, navigate to "Violations," and select "Dispute". Upload any photo evidence.

Step 2

Review

The Strata Council or Property Manager will review your case within 5 business days.

Step 3

Outcome

You will be notified via email. If approved, refunds are processed immediately.

8 Contact Information

For any legal inquiries regarding these terms, please contact our legal department. For general support, please use the help desk within the application.

mail

Email

[email protected]